Loan Servicing Representative

Tucson

Full Time

Entry Level

Loan Servicing Representative

Job Summary:
In this role you will assist members, staff, and third parties with general aspects of loan servicing, loan modifications and loan due date changes for the credit union. Reviewing, processing, and validating member submitted requests for loan modifications or due date changes. Ensuring requests are processed and completed in a timely manner including contacting members when necessary. Verifying requests meet established policy and procedure guidelines. Utilize third-party remote electronic signature platform to track and process requests.

Salary: $20.00-$26.00 Per Hour Depending on Experience

About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Key Responsibilities:
Loan Modifications

Manage and track incoming requests for loan modifications.
Conduct appropriate review of the modification based on submitted documents.
Update core computer systems utilizing accurate file maintenance.
Respond to all loan modification requests in a timely manner.
Comply with all credit union policies and procedures involving loan modifications.
Comply with associated regulations including the Fair Credit Reporting Act (FCRA).
Accurately update tracking logs and/or computerized system.
Notify manager of any concerns associated with a loan modification request.

Loan Due Date Changes

Manage and track incoming requests for changes to loan due dates.
Conduct appropriate review for due date changes based on submitted documentation.
Update core computer systems utilizing accurate file maintenance.
Respond to all loan due date change requests in a timely manner.
Comply with all credit union policies and procedures involving loan due date changes.
Comply with associated regulations including the Fair Credit Reporting Act (FCRA).
Accurately update tracking logs and/or computerized system.
Notify manager of any concerns associated with a request for a loan due date change.

Qualifications:
Required Skills:

Minimum of six months of similar or related experience
High school diploma or equivalent
Excellent Customer service and interpersonal communication skills
Strong organizational skills and attention to detail

Preferred Skills:

Basic understanding of loan servicing, loan modifications and loan due date changes

What We Offer:

Generous Paid Time Off Policy
- Up to 15 days in 1st year of service
  - Paid Time Off increases with tenure
- VTO (Volunteer Time Off) Up to 16 hours yearly
401(k) plan
- 7% company match
Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
Life and Disability Insurance
- Provided by the Credit Union with Optional Supplemental Coverage Available
Competitive Wage and Professional Development
- Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

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Loan Servicing Representative

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