Member E-Services Representative

Tucson, AZ

Full Time

Member Communications

Entry Level

Member E-Services Representative

Job Summary:

To function as team member to assist members, staff, and third parties with the communication of members through email, chat, and text.

Salary: $19.50-$22.00/Hour DOE

Location: 3301 E. Global Loop Road

About Us:

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Daily Responsibilities:

• Assist members via electronic communication channels with account and membership related questions.
• Respond to electronic communications in a timely manner.
• Assist in the opening of share, checking, term share, money market, HSA, and IRA accounts.
• Assist in the closing of accounts as directed and requested by members.
• Verify identity of members and mitigate risk of fraud and identity theft.
• Perform file maintenance to update accounts and member contact information in the core system.
• Answer member questions regarding credit union products and services.
• Identify other products and services that may benefit the member.
• Process payment, deposit, and transfer options on member accounts within the core system.
• Process over the phone outgoing wire requests.
• Collaborate with other branches and departments in the credit union to assist members.

Preferred Skills:

Minimum of six months or more of similar or related experience.
Equivalent to a high school education.

Benefits and Perks:

Generous Paid Time Off Policy
- Up to 15 days in 1^st year of service
- Paid Time Off increases with tenure
401(k) plan
- 7% company match
Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
Life and Disability Insurance
- Provided by the Credit Union with Optional Supplemental Coverage Available
Competitive Wage and Career Growth

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What was your last rate of pay?

What is your desired rate of pay?*

Please explain your reason for leaving your last three jobs.

Please explain any gaps in your employment.

How many years of experience do you have working for the position you have applied for?*

Will you consent to a background credit check and criminal history check?*

Are you legally authorized to work in the US?*

Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?*

How did you hear about this position?*

Are you at least 18 years of age?*

Have you ever been employed by Hughes Federal Credit Union?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application

Thanks for visiting Hughes Federal Credit Union's career page. Please review our open positions and apply to the positions that match your qualifications.

Member E-Services Representative

Apply for this position