Collection Representative

Tucson, AZ

Full Time

Entry Level

Loan Servicing Representative

Job Summary:
In this role you will assist members, staff, and third parties with general aspects of loan servicing and vehicle total loss claims for the credit union. Tracking and processing vehicle total loss claims. Ensuring total loss claims are processed and completed in a timely and accurate manner. Working with third-party insurance providers and government agencies in the processing of total loss claims. Assisting credit union members and staff with vehicle total loss claim related questions or issues.

Salary: $23.00-$28.00 Per Hour Depending on Experience

About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Key Responsibilities:

Manage and track all total loss claims for vehicles used as collateral for credit union loans.
Accurately document each step of the total loss process.
Conduct account history research for documentation required by third parties in the claim process.
Contact primary insurance carriers and provide required documentation, as needed.
Contact law enforcement, as needed, for accident reports or other documents required to process claims.
Contact VSC providers and provide required documentation as needed to receive refund.
Contact GAP insurance providers and provide required documentation as needed for GAP claim.
Work with members during the claim process to provide good faith modifications.
Accurately update tracking logs and/or computerized system.
Notify manager of any concerns or issues associated with a total loss claim.

Qualifications:
Required Skills:

Minimum of six months of similar or related experience
High school diploma or equivalent
Excellent Customer service and interpersonal communication skills
Strong organizational skills and attention to detail

Preferred Skills:

Basic understanding of bankruptcies, repossessions, legal actions, foreclosures, loan extension/modifications, and collateral protection

What We Offer:

Generous Paid Time Off Policy
- Up to 15 days in 1st year of service
  - Paid Time Off increases with tenure
- VTO (Volunteer Time Off) Up to 16 hours yearly
401(k) plan
- 7% company match
Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
Life and Disability Insurance
- Provided by the Credit Union with Optional Supplemental Coverage Available
Competitive Wage and Professional Development
- Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

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Collection Representative

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